Terms & Conditions

1. Introduction

Welcome to Rainbow Holidays. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully before making any booking or using our services.

Rainbow Holidays is a trusted travel service provider offering flight bookings, visa services, hotel reservations, and travel insurance. We are committed to providing exceptional service and ensuring your travel experience is seamless and memorable.

2. Booking Terms

2.1 Flight Bookings

• All flight bookings are subject to availability and confirmation from the airline
• Prices are subject to change until full payment is received
• Passengers must provide accurate information as per their passport/government-issued ID
• Any errors in passenger details may result in additional charges or cancellation
• Flight schedules are subject to change by the airline without prior notice

2.2 Visa Services

• Visa processing times vary by country and are subject to embassy/consulate schedules
• Rainbow Holidays acts as a facilitator; final visa approval rests with the respective embassy
• All required documents must be submitted in the specified format and timeline
• Visa fees are non-refundable in case of rejection
• Additional documents may be requested by the embassy at any time

2.3 Hotel Bookings

• Hotel bookings are confirmed subject to availability
• Check-in and check-out times are determined by the hotel policy
• Additional charges may apply for extra services, early check-in, or late check-out
• Room preferences are subject to availability and cannot be guaranteed

2.4 Travel Insurance

• Travel insurance coverage is provided by our partner insurance companies
• Policy terms and conditions are governed by the insurance provider
• Claims must be filed within the specified timeframe as per the policy
• Pre-existing medical conditions may not be covered unless declared

3. Payment Terms

• All prices are quoted in the applicable currency and include taxes unless otherwise stated
• Full payment or deposit (as specified) is required to confirm bookings
• We accept major credit cards, debit cards, bank transfers, and other payment methods as specified
• Payment processing fees, if any, will be clearly communicated before transaction
• Late payments may result in automatic cancellation of bookings

4. Cancellation & Refund Policy

Cancellation and refund policies vary based on the service type, supplier terms, and time of cancellation:

• Flight cancellations are subject to airline policies and may incur cancellation fees
• Hotel cancellations must be made within the free cancellation period (if applicable)
• Visa service fees are generally non-refundable once processing has begun
• Travel insurance may be refundable within a specified cooling-off period
• Refunds will be processed within 14-21 business days from approval

Please contact us immediately if you need to cancel or modify your booking. Cancellation charges will apply as per the supplier's policy.

5. Customer Responsibilities

• Ensure all information provided is accurate and matches official documents
• Carry valid identification, passports, visas, and other required documents while traveling
• Arrive at airports/hotels with sufficient time as recommended
• Comply with all local laws, customs, and regulations of the destination country
• Ensure you have adequate travel insurance coverage for your trip
• Inform us of any special requirements, medical conditions, or dietary restrictions in advance

6. Liability Limitations

Rainbow Holidays acts as an intermediary between customers and service providers (airlines, hotels, insurance companies, etc.). While we strive to ensure the best service:

• We are not liable for delays, cancellations, or changes made by third-party service providers
• We are not responsible for loss, damage, or injury during travel
• Force majeure events (natural disasters, political unrest, pandemics) are beyond our control
• Customers are advised to maintain comprehensive travel insurance
• Our liability is limited to the service fees paid to Rainbow Holidays

7. Privacy & Data Protection

We are committed to protecting your personal information. All data collected is used solely for booking purposes and service delivery. We do not share your information with third parties except as necessary to complete your bookings (airlines, hotels, embassies, insurance providers).

For detailed information, please refer to our Privacy Policy.

8. Modifications to Terms

Rainbow Holidays reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms. We recommend reviewing this page periodically.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts.

10. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact us: